Delivery times
Order Processing:
All of our products are custom-made. Orders are processed within 2-4 business days (excluding weekends) after receiving your order confirmation email. Check the individual product page for up-to-date delivery times as this is subject to change based on the product chosen. You will receive another notification when your order has shipped.
Please note: We offer proofing with all illustration products and require your approval before the final item is produced. Proofs will be emailed to you. Failure to approve your proof in a timely manner may result in delays to your order’s processing and delivery.
UK Rates and Delivery Times:
Delivery times are calculated after processing the order.
Illustrations and Artprints:
- £3.00 Royal Mail 48 Tracked (Estimated 2-3 days)
- £6.95 Royal Mail 24 Tracked (Estimated 1-2 days)
Books:
- £3.00 Royal Mail 48 Tracked (Estimated 2-3 days)
- £7.99 Royal Mail 24 Tracked (Estimated 1-2 days)
Terracotta:
- £4.50 Royal Mail 24 Tracked (Estimated 1-2 days)
International Shipping:
We offer international shipping to select countries. Shipping costs will be calculated and displayed at checkout. Please note that international shipments may incur additional customs and import fees, which are the responsibility of the customer.
Order Tracking:
Once your order has shipped, you will receive an email with tracking information. You can track your package using the link provided in the email.
Shipping Carriers:
We use Royal Mail for domestic shipping and FedEx for international shipping to ensure your order is delivered in the most efficient manner.
Shipping Address:
Please ensure all shipping information is accurate. We are not responsible for delays or lost packages due to incorrect shipping addresses.
Lost or Damaged Packages:
If your package is lost or damaged in transit, please contact us at support@letterfest.com within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue as quickly as possible.
Contact Us:
If you have any questions or concerns regarding shipping, please contact us at support@letterfest.com
