Terms of Service

Last updated: 8th September 2025

This website is operated by Letterfest Ltd (“Letterfest,” “we,” “us,” or “our”). By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service (“Terms”), including additional terms and policies referenced herein or available by hyperlink.

These Terms apply to all users of the site, including without limitation browsers, customers, merchants, and contributors of content. Please read them carefully before using our website. If you do not agree to these Terms, you may not access the site or use our services.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction of residence, or that you have given consent for any of your minor dependents to use this site.
You may not use our products for any unlawful purpose, nor may you use the Service to violate any UK or international laws (including intellectual property laws).
You must not transmit any destructive code such as viruses or malware. A breach of these Terms may result in immediate termination of your Services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted across networks to meet technical requirements. Credit card details are always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our express written permission.

3. Product Descriptions and Specifications

We make every effort to ensure product descriptions and images are accurate.
Colours may vary depending on screen settings and print runs.
Many of our products are handmade or use natural materials. Variations in size, shape, colour, or surface texture are part of their character and are not considered faults.

4. Pricing and Currency

All prices are quoted in pounds sterling (GBP) and include VAT where applicable.
Payments may be charged in your local billing currency by your provider if using a non-UK card.
We reserve the right to change prices without notice.

5. Shipping

Postage and packaging charges include the cost of packaging and delivery.
Orders are dispatched using trusted carriers. Delivery times are estimates and not guaranteed.
Buyers outside the UK are responsible for any customs duties, import taxes, or fees charged at the border.

6. Cancellations, Refunds, and Replacements

Because our products are personalised or bespoke, they cannot be cancelled or refunded once production has begun, unless faulty or not as described.
Please see our Refund & Satisfaction Policy for full details on amendments, redraws, replacements, lost parcels, delivery delays, and goodwill gestures.
Nothing in these Terms removes your rights under the Consumer Rights Act 2015 to a refund or replacement for faulty or misdescribed goods.

7. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
You agree to provide current, complete, and accurate purchase and account information. You must promptly update your details, including email address and payment information, so we can complete transactions and contact you as needed.

8. Optional Tools and Third-Party Links

We may provide you with access to third-party tools, content, or links. These are provided “as is” and “as available” without any warranties or endorsements. Your use of third-party services is entirely at your own risk, and we are not responsible for any third-party websites or their content.

9. User Comments, Feedback, and Submissions

If you send us creative ideas, suggestions, proposals, plans, or other materials (“comments”), you agree that we may use them without restriction, including editing, publishing, or distributing them in any medium.
We have no obligation to maintain comments in confidence, pay compensation, or respond.
You agree that your submissions will not infringe third-party rights or contain unlawful, abusive, or harmful content. You remain solely responsible for your comments and their accuracy.

10. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

11. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site that contains errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct such errors and to change or cancel orders if needed.

12. Prohibited Uses

You are prohibited from using the site or its content:

• for unlawful purposes

• to infringe intellectual property rights

• to harass, abuse, or discriminate

• to upload or transmit viruses or malicious code

• to collect or misuse others’ personal data

• to spam, phish, crawl, or scrape

• to interfere with or bypass security features

We reserve the right to terminate your use of the Service for prohibited conduct.

13. Intellectual Property

All designs, text, graphics, and photographs on this site are owned by Letterfest Ltd and protected under copyright law.
Our illustrations and personalised products must not be reproduced, copied, or commercially exploited without our prior written permission.
We do not create or supply artwork containing nudity or prohibited content.

14. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free.
The Service and all products delivered are provided “as is” and “as available,” except where expressly stated otherwise.
Nothing in these Terms limits your statutory rights under UK law.
Subject to those rights, Letterfest’s total liability for any claim shall not exceed the purchase price of the goods supplied. We are not liable for indirect or consequential loss, including lost profits, lost data, or business interruption.

15. Indemnification

You agree to indemnify and hold harmless Letterfest, its directors, officers, employees, agents, contractors, and affiliates from any claims or demands, including reasonable legal fees, made by third parties due to your breach of these Terms or violation of law or rights of a third party.

16. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed. This will not affect the validity of the remaining provisions.

17. Termination

These Terms remain effective unless terminated by either you or us. You may terminate at any time by notifying us that you no longer wish to use our Services.
If we suspect you have breached these Terms, we may terminate immediately without notice and you will remain liable for all amounts due up to and including the termination date.

18. Entire Agreement

These Terms, together with any policies or rules posted on our site, constitute the entire agreement between you and Letterfest and supersede any prior agreements.

19. Governing Law

These Terms and any related agreements are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Changes to Terms of Service

You can review the most current version of these Terms at any time on this page.
We reserve the right to update or change these Terms by posting updates to our website. Your continued use of the site constitutes acceptance of those changes.

21. Contact Information

Questions about the Terms should be sent to us at info@letterfest.com.